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The PARTNER trial tested a multicomponent family-support intervention in ICUs caring for patients at high risk of death. Rather than focusing on a single communication tool, the intervention embedded structured support for surrogates within the interprofessional ICU team's routine practice. The study addressed an important but often under-measured problem: families can experience major psychological distress while trying to understand prognosis, treatment choices and uncertainty. High-quality communication is particularly important when decisions about life support and goals of care are being made. The trial found that a structured family-support approach improved aspects of communication and patient- and family-centred care, highlighting the value of making communication a reproducible clinical process rather than relying on individual clinician style. This fits CritiCARE 2026's explicit focus on humanisation, family presence, end-of-life decision-making, communication and dignity. For HCPs, the practical implication is that family support should include preparation, consistent information, opportunities for questions, acknowledgement of uncertainty and clear documentation of decisions. The study also reinforces that family-centred care is not separate from clinical quality; it is part of it. The intervention offers a useful model for ICU teams seeking to standardise communication while preserving compassion and individualisation.

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The PARTNER trial tested a multicomponent family-support intervention in ICUs caring for patients at high risk of death. Rather than focusing on a single communication tool, the intervention embedded structured support for surrogates within the interprofessional ICU team's routine practice. The study addressed an important but often under-measured problem: families can experience major psychological distress while trying to understand prognosis, treatment choices and uncertainty. High-quality communication is particularly important when decisions about life support and goals of care are being made. The trial found that a structured family-support approach improved aspects of communication and patient- and family-centred care, highlighting the value of making communication a reproducible clinical process rather than relying on individual clinician style. This fits CritiCARE 2026's explicit focus on humanisation, family presence, end-of-life decision-making, communication and dignity. For HCPs, the practical implication is that family support should include preparation, consistent information, opportunities for questions, acknowledgement of uncertainty and clear documentation of decisions. The study also reinforces that family-centred care is not separate from clinical quality; it is part of it. The intervention offers a useful model for ICU teams seeking to standardise communication while preserving compassion and individualisation.
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